Reviews

We recently moved to Omaha and have had our second appointment with Dr. Samuelson for cleaning and check. We have found the staff and Dr. Samuelson to be very professional and friendly.

I had my first cleaning with The Dentists at Hillsborough earlier this spring. Some things that occurred during that appointment have nagged at me since, so I decided to share my experience in the event this information it may prove beneficial to someone else. The staff was courteous, and the initial exam and x-rays with the dental assistant were fine; my complaints lie strictly with the care of Dr. Jeffrey Garvey, to whom my new patient appointment was assigned. I have never had a more painful experience with anyone in the dental industry than Garvey. He seemed to be in an inordinate rush to get the cleaning finished, and as such, was scraping my teeth carelessly, in my estimation. Going into a dental cleaning, I fully expect some jabs and pokes, but this cleaning thoroughly felt as though my gums were getting lacerated by his tools on every tooth. When I mentioned that I needed a moment because the cleaning was hurting, he casually stated that the plaque buildup was causing my gums to be sensitive and thus, the pain. I’ve had my teeth cleaned every six months since I was a child – not only do my teeth stay clean, with an average amount of plaque for a healthy person who takes good care of their teeth, but in all of those many appointments over the years, I’ve never felt like my gums were actually getting cut by the dental instruments during a routine cleaning. Nor have I encountered a dentist so merrily unapologetic about the discomfort I was experiencing. Garvey maintained the same attitude throughout the rest of the appointment as well, blaming my flinching pain on my own sensitivity to the procedures, never assuming any responsibility or even the appearance of consideration that his own hasty and careless efforts might have been at cause. Absolutely no efforts were made on his part to adjust his technique for the well-being of his patient. Additionally, I had a broken filling that needed repaired that day. Garvey didn’t apparently care to take the time to use a surface numbing agent on my jaw, which I suppose may be a preference some dentists don’t adopt. However, he then jabbed the needle directly into the back of my mouth, pushing it in hard and quickly, rather than letting the solution work into my jaw a little more slowly, which has always been my experience with any dentist. This final act seemed a summation of that entire appointment - it was unjustifiably painful, and most of the discomfort I experienced could have been avoided if Garvey had used a more conscientious approach to his profession. The dental assistant commented to me before I left their office that Dr. Garvey “doesn’t mess around”. Certainly, it seemed to me as though his schedule must be far too busy to take proper care with, and of, his patients. I briefly considered requesting one of the other dentists for my family’s future dental care, but ultimately decided not to return to The Dentists whatsoever, as I can’t imagine leaving my four-year-old in the hands of any professional who would approve of the methods and bedside manner that I experienced that day.

I am comfortable with the staff at The Dentist at Hillsborough. With my current financial situation I am not sure if I can continue. I cancelled my appointment due to finances.

I've been getting dental work done for 60+ years. As far as professionalism doctor Demman was exceptional, his staff took extra time to make sure I was comfortable, and the entire process was A++. Cheers!

The staff here is wonderful!

Best teeth cleaning experience yet. Stephanie took the time to do a thorough check up, while ensuring I was comfortable and aware of what each step would be. Highly recommend The Dentists!

Dr. Pendley and all the staff is super friendly and provide a great experience going to the Dentist, which some dread as I used too. I see why The Dentists win the Best of Omaha every year.